The advantage of the integration with Servicesoft is that it provides us with one compliance system, one login and one dashboard. This has made a huge difference to utilisation within the organisation.
When we first started to use the integrated systems and uploaded our documents we found that a high percentage contained errors, which we simply would not have found using our manual sampling method of checking.
Significantly reducing administration resource by eliminating the manual checking of documents and processing of jobs has enabled us to divert resources to the evolving demands of other compliance activities.
Servicesoft and TCW provide transparency between us and our partner contractors, keeping data and performance information in sync. There are no delays in getting the documents and data, and issues are resolved quickly. We have full sight of validated and queuing certificates with the ability to drill down into the history of any failures to see what was done to rectify it.
We now have assurance that all loaded documents are valid and compliant. We can also take advantage of the extra data collected within TCW to derive further insight into asset performance.
Following a recent audit, using both software platforms simplified the auditing process.
We could quickly and easily delve into any property the auditor wanted to look at, showing a transparency of working and assurance that we were doing everything we could to mitigate risk.