Privacy Policy

TCW is committed to respecting your data and complying with data protection law.

We are TCW, and are committed to maintaining the trust and confidence of our visitors to our website. We do not sell, rent or trade in email lists with other companies for marketing purposes. We work with vast arrays of data within our software and know just how important it is to keep data secure. In this Privacy Notice, we have provided detailed information on when and why we collect your information, how we use it and how we keep it secure.

Processing your information:

If we are providing services to you, we will use any personal information that you give us to provide the services. This may include personal data about your customers/tenants.

If you have joined our mailing list you will have provided basic personal information. We will use your information to keep you informed about industry updates, our business products and services, and to provide support. We use a third-party provider, MailChimp, to deliver our updates. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our mail outs. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at

You are entitled to view, amend, or delete the personal information that we hold at any time. Please email your request to We will respond to your request promptly and comply with your wishes subject to applicable privacy and other legislation, and any relevant contractual terms and conditions.

Sharing of personal information to third parties:

We may disclose your information to 3rd parties we engage to enable us to provide services to you. We will ensure that such third parties have in place adequate safeguards to protection your data.

Personal information is not shared, except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described above. We do not rent or trade email lists with other organisations and businesses or disclose it for marketing purposes without your prior consent.

Our website contains hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies and we urge you to review them. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.


Unless encrypted communications over the Internet, such as emails/webmails which are not secure, TCW application which processes personal data is fully encrypted. The data is hosted on Microsoft Azure secure cloud storage. This has 24 hour monitored physical security and is also encrypted via our propriety software code, DDos defence and hosted in the EU to adhere to ICO data protection rules. Client data always belongs our clients, we do not charge cancellation fees to retrieve client data.

Despite the encryption described above, your communications may route through a number of countries before being delivered – this is the nature of the internet – TCW is therefore unable to guarantee the security of any information you transmit to or via our website.

Visitor Identification:

When someone visits we may use various technologies to collect and store information when you visit our website, to collect standard internet log information and details of visitor behaviour patterns. We do this to analyse trends find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

Users can control the use of cookies at the individual browser level. A cookie is a small file which asks permission to be placed on your computer’s hard drive, if your browser system permits it. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

If you choose to continue with the use of our website we will consider that you agree to the use of cookies as described.

We will review  from time-to-time, and reserve the right to change at any time without notice to you so please check back regularly to obtain the latest copy. The last date it was reviewed 24/03/2021.