From Paperwork to Proof: How 0800 Repair Eliminated Compliance Failures

Rolling Out TCW

After testing TCW for gas compliance, 0800 Repair expanded it into service and repair work and then social housing installations. It is now used across all disciplines, and working with TCW is a mandatory requirement for those joining the business.

Engineers' paperwork is checked at the touch of a button. Pre-populating forms from handheld devices reduces spelling mistakes and creates a consistent record before information reaches the client.

Customer Support

TCW's support team has built bespoke checks, helped reformat documents that were difficult to read and delivered internal and external training. Bi-monthly meetings keep the configuration aligned with the operation.

For one boiler-installation client, a tailored check eliminated paperwork failures. Across a separate water hygiene programme, 453 areas requiring attention were surfaced over nine months and documentation-related issues fell from 37% to zero.

Winning New Work

Automated reports let 0800 Repair present compliance information directly to the people who need it. As more clients require contractors to validate their work, that clear evidence has made assurance easier and helped the business secure new opportunities.

The Benefits

• Paperwork verified in seconds across every discipline.
• Human error removed through automated checks and pre-populated forms.
• Bespoke controls built around individual client requirements.
• Automated reporting for clients and internal stakeholders.
• Reduced administration and greater consistency across the workforce.
• A stronger evidence position when bidding for new work.