From the Engineer's Fingertips to Sign Off: Servicesoft and TCW

Trusted Across the Housing Sector

Servicesoft has been in the UK housing sector for over 20 years, ensuring that life-saving checks are captured and monitored in real-time. It is a fully automated work management system, trusted by social landlords and contractors alike.

Its seamless integration with TCW provides an end-to-end solution — from the engineer's fingertips on-site to the validation of documents and sign off within the dashboard, saving time, resource and minimising risk.

The Integration

The benefits gained from having the software integrate with ours ensure clients receive a seamless end-to-end solution for compliance management.

It has provided assurance to clients and increased efficiency, enabling them to divert resource, cut costs and manage risk — thereby enhancing Servicesoft's own offering.

For Social Landlords

For many social landlord clients, the fact the two software offerings work hand-in-hand has provided complete transparency and real-time compliance.

They have found that documents contained errors they would not have been able to find via their traditional sample checking route.

Working in real-time results in a quicker turnaround of issues, as the delays they used to face in getting access to their data are now banished. Clients have also found that the additional data the software provides enables them to extract asset performance information, so they can take an informed approach to their lifecycle planning.

For Contractors

For contractor clients, the software integration has provided internal benefits, giving full control over document verification on their huge volumes of documents.

It has also resulted in commercial benefits, including a competitive edge with clients — and for TSG it was a contributing factor to their Heating & Ventilation Award win.

Simplifying Audits

Both landlord and contractor clients have also seen positive advantages of the software integration when it came to their audits.

It simplified the process, enabling the auditor to quickly and easily delve into any property — showing transparency of working and assurance they were doing everything they could to mitigate risk.

What Makes TCW So Different?

We help organisations improve their asset knowledge, instantly providing a smart solution for proactive asset and compliance management which ultimately improves safety and ensures money is spent in the right place, while simultaneously saving your organisation money.

The Benefits

• A seamless end-to-end solution for compliance management.
• Assurance for clients and increased efficiency, enabling them to divert resource, cut costs and manage risk.
• Complete transparency and real-time compliance for social landlord clients.
• Documents contained errors that traditional sample checking would not have found.
• A quicker turnaround of issues for their clients, with delays in getting access to data banished.
• Additional data enabling an informed approach to lifecycle planning.
• Full control over document verification on huge volumes of documents for contractor clients.
• A competitive edge with clients, and a contributing factor to TSG's Heating & Ventilation Award win.
• Simplified audits, with the auditor able to quickly and easily delve into any property.