Named client · Social housing
One Compliance System, One Dashboard: settle's Servicesoft Integration
Every document validated · Integrated with Servicesoft · Real-time asset status
settle (now Lifestone Homes) wanted to go beyond sample checking a small percentage of documents; they wanted to know the real-time status of each and every asset to reduce risks and costs. But they also wanted to ensure a new system would integrate successfully. See how they have utilised our integrated service with Servicesoft successfully.
Measured outcomes
100%
Documents validated on upload
Real-time status for every asset, not a sample
One system
One compliance system, one login, one dashboard
The TCW and Servicesoft integration in daily use
Zero delays
In receiving documents and data from partner contractors
Data and performance information kept in sync
Full visibility
Of validated and queuing certificates
With drill-down into the history of any failure
The detail
The Problem
settle wanted to go beyond sample checking a small percentage of documents. They wanted to know the real-time status of each and every asset to reduce risks and costs — and they needed certainty that a new system would integrate successfully with Servicesoft.
What TCW Did
TCW's integrated service with Servicesoft validates every uploaded document in real time, keeps data and performance information in sync between settle and its partner contractors, and brings everything together into one compliance system, one login and one dashboard.
The Integration
The advantage of the integration with Servicesoft is that it provides settle with one compliance system, one login and one dashboard. This has made a huge difference to utilisation within the organisation.
When the integrated systems first went live and documents were uploaded, a high percentage contained errors — issues settle would simply not have found using their manual sampling method of checking a small percentage of documents.
Resources Redirected to Compliance
Significantly reducing administrative resources by eliminating the manual checking of documents and processing of jobs has enabled settle to divert resources to the evolving demands of other compliance activities.
With every loaded document validated automatically, settle now has assurance that all loaded documents are valid and compliant — and can take advantage of the extra data collected within TCW to derive further insight into asset performance.
Transparency With Partner Contractors
Servicesoft and TCW provide transparency between settle and their partner contractors, keeping data and performance information in sync. There are no delays in getting the documents and data, and issues are resolved quickly.
settle has full visibility of validated and queuing certificates, with the ability to drill down into the history of any failures to see what was done to rectify them.
Simplifying the Audit
Following a recent audit, using both software platforms simplified the auditing process.
settle could quickly and easily delve into any property the auditor wanted to look at, showing transparency of working and assurance that they were doing everything they could to mitigate risk.
What Makes TCW So Different?
We help organisations improve their asset knowledge, instantly providing a smart solution for proactive asset and compliance management which ultimately improves safety and ensures money is spent in the right place, while simultaneously saving your organisation money.
The Benefits
- One compliance system, one login and one dashboard — making a huge difference to utilisation within the organisation.
- A high percentage of document errors surfaced on upload that manual sampling would simply not have found.
- Significant reduction in administrative resources by eliminating the manual checking of documents and processing of jobs, redirected to the evolving demands of other compliance activities.
- Transparency between settle and its partner contractors, keeping data and performance information in sync.
- No delays in getting documents and data, and issues resolved quickly.
- Full visibility of validated and queuing certificates, with the ability to drill down into the history of any failures to see what was done to rectify them.
- Assurance that all loaded documents are valid and compliant.
- Extra data collected within TCW used to derive further insight into asset performance.
- A simplified auditing process, able to quickly delve into any property the auditor wanted to look at.
“We can now derive insight from the analysis of data we simply didn't have access to before. It was impossible to see trends and inconsistencies, which can now be used to inform decision-making and lifecycle planning.”
Job completed
T+0s · LoggedPartner contractor records the work in the field
Document uploaded
T+1s · LoggedCertificates flow into TCW through the Servicesoft integration
Automated validation
T+2s · VerifiedEvery uploaded document is checked in real time — the whole population, not a sample
Failure surfaced
T+3s · FlaggedErrors returned with drill-down into what was done to rectify each one
Data in sync
Same day · ClosedValidated data and performance information shared between settle and its partner contractors
Every stage timestamped, attributed and permanently retained for audit, regulator and coroner scrutiny.
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Named client case studies are published with client permission and reflect their own reported figures. Remaining studies are composites drawn from anonymised TCW deployments — client names withheld under confidentiality, with figures reflecting measured platform outputs across comparable portfolios. All job titles and attributions were correct at the time of publication; individuals may have since moved roles or organisations.
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We will show you the gap between your reported compliance position and your verified one, before you commit to anything.