Putting South Liverpool Homes in the Driving Seat of Its Asset Data

The Solution

Not only did it provide a sanity check, it told South Liverpool Homes far more about their assets than they thought possible. The software gave insight into the performance of assets, engineers and equipment.

It enabled predictive analytics on boilers, flagged testing equipment issues, and highlighted human factors — such as some engineers spotting issues that others do not — leading to performance management and targeted training.

It also changed process. On gas, it allowed the consolidation of automated processes that previously required separate management.

Onboarding and Support

The set-up and onboarding process was straightforward. Although it is a complex system, it is laid out simply so that it is intuitive and easy to use, with bespoke reports highlighting the specific issues so it is clear when there is a problem.

The help desk is responsive, tickets are easy to raise and turnaround times are fast. Changes expected to take over a month within a development cycle were delivered in a couple of weeks — feedback is actively sought and used to develop the system around daily users.

The Benefits

• Transparency: reliable certificate data feeding live asset attributes, with a full audit trail.
• Increased productivity across the compliance and asset teams.
• Decreased human error in validation and record-keeping.
• Bespoke reports, including C2 and C3 analysis, run straight from the software.
• Intelligent lifecycles that replace set cycle assumptions and mitigate future cost.
• Self-reliance: a continuous sanity check that risk to customers is being reduced.
• Deeper asset knowledge, so regulatory change can be absorbed efficiently.
• £62,000 per annum saved against existing certificate validation contracts.