Case Studies
What Changes When the Truth Layer Is Verified First.
Don't take our word for it — see how we've helped clients bring their data and information together, turn it into insight, and act on it to keep their assets safer and more efficient.
3 million +
homes supported by the TCW Ecosystem providing insight to minimise real-word risk
13 yrs +
of decisions, risks identified and engineering updates recorded and analysed
10 million +
documents analysed helping the built environment to make safer management decisions
Trusted Across the Sector
Organisations Relying on TCW for Statutory Risk Intelligence
Select any organisation to see how TCW is applied in that environment.
01 · Named client · Property repairs and maintenance
From Paperwork to Proof: How 0800 Repair Eliminated Compliance Failures
All disciplines · 4-year partnership · Gas as the primary discipline
0800 Repair uses TCW across every discipline, from service and repair to social housing installations. Moving from paper to verified electronic records has removed documentation failures, reduced administration and strengthened the evidence used to win new work.
62% → 0%
Water hygiene non-compliance
Reduced to zero for a key client
37% → 0%
Issues caused by documentation errors
Measured across a nine-month review
Zero
Boiler installation paperwork failures
Since a bespoke TCW check was introduced
Seconds
To verify engineers' paperwork
Replacing a full-time manual filing workload
The problem
Gas engineers were still completing much of their paperwork by hand. Errors were difficult to spot, collecting and filing documents occupied a full-time role, and different client requirements were difficult to manage consistently at scale.
What TCW did
TCW moved the operation to electronic working, verifies engineers' paperwork in seconds and pre-populates forms from handheld devices. Bespoke checks enforce client-specific requirements, while automated reporting gives clients and stakeholders clear evidence of performance.
“If we were to stop using TCW and went back to what we were doing before, it wouldn't work. If you are working at any kind of scale or volume, TCW is the right way to go about it.”
02 · Named client · Social housing
Putting South Liverpool Homes in the Driving Seat of Its Asset Data
3,700 homes · 100% of compliance documents checked · £62k annual saving
South Liverpool Homes is a community benefit society regulated by the Regulator of Social Housing, with over 3,700 homes across South Liverpool. TCW forensically analyses 100% of their compliance data — not a sample — turning certificates into verified asset intelligence.
100%
Compliance documents checked
Forensic validation, not sampling
£62k
Annual saving on current contracts
Third-party gas/electric certificate validation replaced
3,700
Residential properties covered
Whole-portfolio asset intelligence
2 months
From onboarding to operational insight
Straightforward set-up, no operational redesign
The problem
Certificate validation was outsourced and sample-based. Lifecycle planning relied on set cycle assumptions rather than the real condition and performance of each asset, and there was no reliable way to see engineer, equipment or appliance performance behind the paperwork.
What TCW did
TCW checks every incoming gas and electrical certificate against embedded legislation, ACOPs, British Standards and engineering calculations, reconciles each one to a verified asset record, and feeds validated attributes back into live asset data with a permanent audit trail.
“If you don't have the intelligence behind your data you can't accurately know your assets or your lifecycles. The software enables us to have control and transparency, knowing we are doing everything we can to reduce risks for our customers and setting new standards in the social housing sector — it puts us firmly in the driving seat!”
03 · Named client · Local authority
Creating a Single Source of Truth for Gas Compliance at Fife Council
30,000 properties · 100% of documents checked · 1.5 supervisor days per week saved
Fife Council is the third largest local authority in Scotland, managing approximately 30,000 properties. TCW removed manual certificate checking, gave the council one verified gas compliance position, and strengthened its Duty of Care under the Defective Premises Act 1972.
100%
Of data checked within compliance documents
Automated validation on receipt
1.5 days
Gas Supervisor time saved per week
Time redeployed to proactive asset management
0.3 FTE
Business support resource released
No longer manually checking certificates
Duty of Care
Defective Premises Act 1972
Improved ability to evidence compliance
The problem
Fife Council is striving for 100% compliance for gas servicing, driven from both the Head of Housing Services as landlord and the Head of Building Services as contractor. Existing systems had too much scope for introducing errors through manual input, and handwritten certificates from external contractors and from the in-house workforce had to be loaded whenever the mobile working system was offline.
What TCW did
Compliance is now managed from a single system. Certificate checking rules were configured quickly to Fife's own requirements, handwritten certificates were accommodated before go-live, and every certificate is checked automatically the moment it is received with issues highlighted immediately.
“Our current systems had too much scope for introducing errors due to the need for manual input. We needed a single source of truth for gas compliance, which we now have.”
04 · Named client · Building services contractor
Checking 3,000 LGSRs a Week Across 100,000 Contracted Properties
100,000+ properties · 40 clients · approx. 35 hours saved per week, per team
TSG Building Services is a multi-disciplined building services and construction company with a turnover in excess of £30 million, responsible for over 100,000 properties across 40 clients. The integrated TCW and Servicesoft solution validates 100% of certificates in real time.
100%
Of data checked within compliance documents
Real-time validation, not sampling
35 hrs
Approximate hours saved per week, per team
2 hrs per day per team member down to 15 minutes
3,000
LGSRs received per week
Volume previously impossible to check manually
100K+
Properties covered across 40 clients
Integrated solution with Servicesoft
The problem
TSG relies on technology to stay ahead on legislation and contract management. Servicesoft delivered efficiency and contractual compliance, but certificate verification remained outside full control. Engineers were recording incorrect responses, and with over 3,000 LGSRs a week it was impossible for a team to manually check all of them — and it only takes one to become a risk or result in a dangerous situation.
What TCW did
The integration between TCW and Servicesoft checks 100% of documents in real time. Issues are flagged within the system rather than missed, HSE rules are emphasised, and engineer performance and training needs are surfaced individual by individual and area by area.
“The integration of the two software platforms has allowed us to become rigid and coordinated with our approach. Improving our own ways of working, giving us a commercial validity and efficiency gain.”
05 · Named client · Rail
Giving c2c Rail a Real-World Picture of Risk Across Its Estate
25 managed stations · 28 stations served · Essex Thameside franchise
c2c is an English train operating company owned by Trenitalia, running the Essex Thameside franchise from London Fenchurch Street to East London and Essex. c2c manages 25 stations and turned to TCW to manage the flow of electrical test certification and compliance data coming in from its supply chain — and gained a real-world picture of risk for the first time.
100%
Supply chain certification validated
Electrical test certificates checked on receipt
25
Stations under management
Plus 3 further stations served on the route
Exec level
High-level reporting
Risk position visible to the executive team
Obsolescence
Planning from extracted data
Ageing technology flagged before it fails
The problem
As both a train operator and an infrastructure manager, c2c's asset team was managing electrical, mechanical and fire systems across a large railway, with high volumes of test certification arriving from the supply chain. Manually reading paperwork was not a realistic use of an asset manager's time, and without validation there was no reliable way to see the true compliance position — or the risk sitting behind it.
What TCW did
c2c engaged TCW to manage the workflow of data coming in from its supply chain. Every certificate is checked the moment it arrives, turning compliance paperwork into assurance: a real-world picture of compliance across the supply chain, high-level reporting for the executive team, and extracted asset intelligence — including obsolescence planning that flags technology reaching end of life.
“The use of TCW has blown open the doors for a small train operator come infrastructure manager. We now have a grasp on key asset data. Our exec team have high level reporting and the technology seems to constantly evolve and exceed expectations. It's a pleasure to partner with a forward thinking system that does so much more than read a document. It inspires trust and confidence in an area where risk is high and trust can be low.”
06 · Named client · Housing charity
Moving Haig Housing to a More Intelligent Way of Managing Compliance
Housing charity · Single point of truth · Housing management system integration
Haig Housing is a proactive housing charity that wanted to move away from manual compliance administration towards a more intelligent way of managing compliance and the documents it holds. TCW delivers instant data insights and integrates directly with the charity's housing management system, supporting a vision of efficient, data-driven working built on a single point of truth.
Instant
Data insights from compliance documents
No manual checking cycle
HMS
Housing management system integration
Validated data flows into the core system
Single
Point of truth for compliance
One verified record replacing scattered documents
Homes 2022
Where the partnership began
Chosen after a full cost-benefit evaluation
The problem
As a proactive organisation, Haig Housing wanted to move forward with a more intelligent way of managing compliance and the documents the charity holds. Compliance data and documentation were not working as a single, reliable source, and the team wanted to understand what was possible with new technology before committing.
What TCW did
After first encountering TCW at Homes 2022, Haig Housing evaluated the technology against the alternatives and chose it as a unique solution with a good cost-benefit analysis. TCW now validates compliance documents on receipt, delivers instant data insights, and integrates with the charity's housing management system — turning documents into a single point of truth.
“As a proactive organisation, Haig Housing wanted to move forward with a more intelligent way of managing our compliance and the documents we hold. After coming across the TCW stand and speaking with the team their technology stood out to me as a unique solution with good cost-benefit analysis. The multitude of benefits, including instant data insights and integration with our housing management system, that TCW could bring to our organisation made sense with how our charity is moving forward and our vision of an efficient and data-driven way of working with a single point of truth.”
Proven at Scale — Anonymised
Measured Outcomes We Can't Always Name.
Some clients prefer confidentiality — but the figures are real, measured platform outputs from live deployments.
A leading North West housing provider of 35,000 homes
25K+
Gas safety records validated — every record checked instantly on receipt
£50k
Approximate savings gained — manual checking resource released
20%
Improvement in gas compliance against the baseline position
Same day
Failed documents returned to the contractor for remedial action
One of the largest housing providers in the UK
63,000+
Historical certificates ingested and benchmarked against British Standards
~30 hrs
Person hours saved each week through automated reporting
Auto
Certificate mapping — the software maps itself to every certificate type
Monthly
Contractor performance benchmarked with evidence in monthly reviews
If we stopped using TCW and went back to what we were doing before, it wouldn't work! If you are working at any kind of scale or volume, TCW is the right way to go about it.
Explore the Archive
More Client Stories
The stories above are only the beginning. These clients run TCW every day too — open any story to read the full detail behind the headline figures.
settle
settle (now Lifestone Homes) obtained 100% documents validated on upload.
Read the Case Study Visit Website
Servicesoft
Servicesoft seamlessly integrates with TCW, to provide an end-to-end solution — from the engineer's fingertips on-site to the validation of documents and sign off within the dashboard, saving time, resource and minimising risk.
Read the Case Study Visit Websitec2c Rail
c2c manages 25 stations and turned to TCW to manage the flow of electrical test certification and compliance data coming in from its supply chain — and gained a real-world picture of risk for the first time.
Read the Case Study Visit WebsiteNotes
Named client case studies are published with client permission and reflect their own reported figures. Remaining studies are composites drawn from anonymised TCW deployments — client names withheld under confidentiality, with figures reflecting measured platform outputs across comparable portfolios. All job titles and attributions were correct at the time of publication; individuals may have since moved roles or organisations.
Ask Us to Run This Against Your Own Portfolio.
We will show you the gap between your reported compliance position and your verified one, before you commit to anything.