Checking 3,000 LGSRs a Week Across 100,000 Contracted Properties

The Solution

The integration with Servicesoft came at the right time — it was becoming impossible to deal with the volume of documents at TSG's rate of expansion.

Issues that could previously be easily missed are now flagged within the system. It emphasises HSE rules and gives structure to monitor and improve.

It also enables TSG to manage performance and training issues, flagging individuals who require up-skilling and in which particular areas, which has improved toolbox talks and engineer competency.

Commercial and Operational Impact

Time spent checking certificates fell from 2 hours per day per team member to 15 minutes, a direct financial saving for the organisation.

Engineers know that lazy workmanship will be seen straight away, so mistakes and incomplete documents are decreasing as engineers are educated and calculations are made transparent.

The innovation of the integrated systems was, TSG believes, a contributing factor in their H&V award win for Domestic Heating Contractor of the Year 2018.

The Benefits

• A competitive edge in the tender process, adding to TSG's own USPs and giving clients assurance.
• Greater exposure in terms of asset detail across the contracted portfolio.
• No invoicing issues thanks to transparency and real-time information — payment arrives quicker.
• Fewer return visits: right-first-time results in cost savings.
• 100% of documents checked in real time, releasing admin-intensive workload to other areas.
• Assurance that, in any dispute, the information is available at the touch of a button.
• Performance management that identifies training needs, trends and system glitches.
• A simplified auditing process, with proactive self-auditing ahead of Gas Safe audits.